Team Leader, Management

Overview

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At H&R Block, we believe in the power of people helping people and a high performing, connected culture where everyone belongs. We are focused on client experience, growth, and a multi-year transformation plan known as Block Next.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives.
• Act as a knowledgeable resource on tax topics and products for associates; lead daily activities to ensure work is completed on time with quality standards.
• Lead daily team meetings, create associate work schedules, ensure accurate timekeeping, and manage overtime.
• Prepare tax returns as required and conduct timely performance reviews; partner with the Associate Relations Center to address performance concerns.
• Partner with the District General Manager to create and implement office growth plans, including developing local partnerships and managing office community involvement; assist in recruiting and interviewing candidates for tax office positions.
• Serve as the point of contact for escalated client service concerns and ensure clients are scheduled properly with conflicts resolved.

• Multi-unit people management experience in retail, restaurant, banking, or related industry (preferred).
• 2+ years as a Tax Professional, or equivalent relevant experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual continuing education and ability to meet IRS and state requirements; computer proficiency with MS Office; ability to work independently.
• High school diploma or equivalent or higher; flexible work schedule and adaptability to business needs.

We invest in our people for their total well-being. Benefits include an Employee Assistance Program, wellbeing programs, neurodiversity and caregiver support, discounts, and eligibility-based medical coverage, 401k, and employee stock purchase plans. Check benefits at

We are committed to a connected culture where trust, care, and authentic belonging are core. You will work in an environment recognized on Best Companies lists, with colleagues who support each other’s growth.

H&R Block is an equal opportunity employer and celebrates diversity in the workplace. We welcome applicants regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.

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Job reference: #24015