Community Living Professional Manager

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As part of the management team of the department, the Community Living Professional Manager provides leadership, supervision, training, and overall coordination of activities at various assigned locations. This assignment is based on the needs of the clients of the organization.

• Affirm the success of team members assigned by recruiting, interviewing, hiring, scheduling, and training new talent including Individual Support Plan (ISP) training: providing constructive and timely feedback through performance evaluations or during everyday interactions to assigned employees; and handling discipline and termination of employees in accordance with company policy.
• Projects a positive image of the Center for Human Services by interacting with staff members, external agencies, parents or guardians, and providers in a professional manner.
• Creates a culture of communication by attending and leading as needed all administrative staff meetings, keeping the management team informed of developments or concerns; working with staff members to “problem-solve” issues or concerns, as they arise and participating in all individuals served ISP meetings or other team meetings regarding individuals served.
• Maintains integrity of records as needed by ensuring Medication Administration Record (MARs) are accurate; writing implementation strategies related to ISPs for individuals served; ensuring discharge summaries are completed for all individuals served by the Community Living Program and reviewing and approving documentation.
• Maintains the health and welfare of the individuals served by administering prescription and PRN medications, as prescribed by physician; collaborating with the Registered Nurse on the individual’s medical needs; ensuring physical examinations, are completed annually or as needed; and carries emergency phone, in a rotational basis, as directed by Assistant Director.
• During this time, the manager must be at least 20 minutes to no more than 1‑hour drive response time and not be cognitively impaired. Responds immediately to requests for assistance.

• Ability to motivate staff team, resolve issues, and make difficult decisions.
• Proven work experience in a supervisory role.
• Excellent communication, interpersonal, and leadership skills with the ability to communicate effectively across teams within the department as well as other departments in the agency.
• Detail‑oriented, well organized, and able to adhere to deadlines.
• Experience with customer service and conflict resolution.
• Proven success in office environment, working with all levels of management.
• Ability to motivate people on your team and across departments.
• Ability to find solutions and think creatively to reach a resolution.
• Flexible and open to change as we may need to adapt to change due to department growth and/or focus.
• Highly reliable and possess a sense of urgency when needed.
• Strong follow up skills, by phone, emails, etc.

• Accountability for others
• Accurate listening
• Conceptual thinking
• Constructive criticism
• Developing others
• Gaining commitment
• Handling stress well
• Initiative
• Leading others
• Monitoring others
• Personal accountability
• Proactive thinking
• Being able to relate to others
• Realistic goal setting for others
• Respect for policies
• Results‑orientated thinking
• Role awareness
• Self‑confidence
• Theoretical problem‑solving
• Understanding motivational needs

• Bachelor’s degree (BA or BS) from an accredited university and/or a combination of education and direct experience equal to four years. (Direct experience or a combination of education and experience may be considered in lieu of education.)
• Three years of managerial and supervisory experience in a professional environment required.
• Two years of experience working in the field of intellectual or developmental disabilities required.
• Experience working with non‑profit organizations preferred.
• Valid driver’s license.
• Reliable, licensed, and insured vehicle.
• Reliable form of communication.