Yearbook Sales & Customer Service Representative

Overview

Sales / Customer Service Representative for Yearbooks

Location:

Sedalia, Missouri

Through direct marketing via mail, telephone calls, website inquiries, response cards, etc., the representative is responsible for increasing sales in both their specific territory and for the team as a whole within the goals and guidelines set by management for accountability. External communications will include, but will not necessarily be limited to public and private school teachers, administrators, parent/student organizations, photographers, territory representatives, and private individuals.

Customer service is provided on orders from order entry through the post-shipment time frame with interaction between the customer, representative, manufacturing, and accounting. Internal communications will include, but will not necessarily be limited to other representatives of the Sales and Customer Service team, Information Systems, Accounting, Manufacturing, Marketing, and Management. Pay: hourly wage with commission paid annually if sales goals are met.

Visit our customer portal at:

Manage direct marketing activities to increase sales within territory and for the team, following management guidelines and accountability measures.

Handle customer interactions from order entry through post-shipment, coordinating with manufacturing and accounting as needed.

Communicate internally with Sales and Customer Service, Information Systems, Accounting, Manufacturing, Marketing, and Management to ensure smooth operations and customer satisfaction.

Minimum requirements: High school diploma or GED; must read, write, and communicate in English related to the position; an associate’s or college degree is preferred. Bi-lingual in Spanish is preferred. Working knowledge of basic office procedures (keyboard, etc.). Knowledge or experience with a CRM or customer database software is preferred. Knowledge of basic accounting functions is helpful but not required. Strong communication skills and a pleasant telephone voice.

Proven sales experience is desired; inside sales experience is preferred.

• We care about your health. Competitive healthcare (health, dental, vision) plus voluntary benefits including home and car insurance, pet insurance, flexible spending accounts, amongst others.
• We invest in your future. 401K plan with immediate vesting.
• Time off. Accrued paid time off and company paid holidays. For Washington residents, 13 vacation days, 8 paid sick leave, 8 company paid holidays, and family paid leave.
• Development support. Tuition reimbursement after 6 months of service.
• Salary and commission. Salary range: $33,280 – $35,000 annually with 11% commission on sales growth annually.

Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and partner with sports teams and organizations across the country. Our products include yearbooks, letter jackets, class jewelry and championship rings. We have 13 facilities worldwide. Watch a short video about us here.

AMERICANS WITH DISABILITIES ACT (ADA): Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to participate in the job application or interview process, or to perform the essential functions of the position, please contact our HR team at  Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

California Privacy Policy: