Utilization Review Coordinator; On-Site

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Utilization Review Coordinator with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are – Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

At Pioneer, our employees are important. That is why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance.

New hires for this position typically start between $27.45 and $34.31 hourly, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.

Benefits That Invest in You:

At Pioneer, we offer a comprehensive benefits package designed to support your health, financial well-being, and continued growth.

Health & Wellness Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account

Financial Protection

• Employer-provided life insurance
• Accidental Death & Dismemberment (AD&D) insurance
• Disability coverage

Invest in Your Future

• Front-Loaded Tuition Assistance
• Retirement Plan
• Employee recognition programs
• Public transportation discounts
• Employee Assistance Program (EAP)

Join Pioneer and build more than a career. Be part of a team that supports your well-being, recognizes your contributions, and invests in your future.

Benefit eligibility, coverage, contributions, and program provisions are subject to the terms of the applicable benefit plans and policies.

What you will do
The goal of utilization management is to control costs, improve revenue collection, and ensure data integrity. The Utilization Review Coordinator will critically examine guest medical records for completeness and accuracy to ensure appropriate funding and authorizations are in place for timely and accurate payment. This position works closely with clinical, leadership and administrative staff to ensure Pioneer receives accurate and timely payment for services provided.

Primary/Essential duties and Responsibilities are but not limited to:

• Reviews treatment plans to ensure proper documentation, continuity of care, and compliance.
• Reviews client records using utilization criteria to ensure medical necessity and determine need for continuing treatment.
• Monitors utilization patterns including daily census, no-shows, and AMAs and notifies leadership of potential utilization issues.
• Monitors, tracks, and analyzes required reports.
• Maintains applicable UR documentation in Electronic Medical Record (EMR).
• Conducts peer-to-peer review with MCO to appeal denials.
• Submits appeals for denied authorizations with applicable clinical, demographic, and payer information.
• Coordinates, monitors, and tracks resolution of revenue cycle tickets to help resolve funding and other related, non-clinical, client issues.
• Ensures clients have access to services while ensuring the client’s right to be in the least restrictive environment as clinically appropriate.
• Understands and applies MCO,…