Customer Service Associate

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit founded in 1923 that helps people across Northwest Washington get jobs through free training, education and job placement. We operate 23 retail stores, five job‑training centers and numerous donation sites.

We are committed to creating a culture of equity, diversity and inclusion (DEI) and to sustaining a joyful, inclusive and successful organization.

Job Title: Customer Service Associate

Department: Retail Operations

FLSA Status: Non‑Exempt

Reports to: Store Manager

Pay Rate: $17.63/hour

The Customer Service Associate interacts with customers and donors in a courteous and professional manner, resolving problems, providing information, cashiering and performing other customer service actions.

• Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on “hold” and checking bags and packages; model high level of customer service.
• Answer store phones, make intercom announcements and communicate through telephone and wireless audio systems.
• Operate POS system: handle cash, checks and credit card transactions; close out cash drawer and balance all transactions.
• Monitor the level of customer service on all cash registers and call for backup when needed.
• Monitor employee break schedules, ensuring compliance.
• Maintain “Lost and Found” log and ensure items are entered correctly; tag valuables and place them in vault.
• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation to support a safety culture; report any potential hazards or accidents.
• Build and maintain internal and external customer satisfaction.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school graduate or equivalency (not required).
• Minimum 1 year retail/customer service experience.
• Ability to handle requests quickly and efficiently.
• Ability to work independently without direct supervision.

• Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to learn new technology and software related to the job.

Lift and carry up to 30–40 pounds; fine motor control required; standing for long periods; frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; travel across various surfaces; communicate effectively, including with those who have limited English skills; maintain reliable attendance.

• Organizing, sorting, categorizing, counting, adding, subtracting.
• Problem solving.
• Communicating with the public.
• Verbal and written communication skills.
• Completing written orders.

Often exposed to noise levels consistent with a retail environment. Able to work a flexible schedule.

• Health plan that includes medical, dental, vision and prescription coverage.
• 100% Employer‑paid life, accidental death and dismemberment (AD&D), and long‑term disability insurance (for salaried employee).
• Voluntary supplemental coverage for life, accident, illness, and short‑ and long‑term disability.
• Flexible Spending Accounts (FSA) Plan.
• Roth and 403(b) Retirement Savings Plan program.
• Paid vacation, 9 holidays and sick time.
• Limited paid time off for Jury Duty and Bereavement Leave.
• Employee discounts.
• Employee referral bonus.
• Employee Assistance Program (EAP).
• Mentorship Program.
• Career Advancement Opportunities.
• Paid Job Training.

Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform as EGNW may deem appropriate.