Office Manager

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The retail office manager is responsible for completing all business processes and operations in the Retail Sales Center.

• Accounts payable and receivable
• Follow SOP policy when processing invoices
• Receive, code, and process invoices
• Contact vendors regarding billing discrepancies
• Process daily deposits and customer refunds as directed by the general manager
• Customer service, including answering phones and greeting customers
• Arrange and modify services via factories or vendors to ensure customer satisfaction and contract completion, under the general manager's direction
• Assist with customer disputes and resolutions; escalate issues as needed
• Research information to respond to service-related customer inquiries
• Maintain customer files and transmit copies to corporate per SOP guidelines, ensuring compliance with state standards

• Excellent analytical and problem-solving skills
• Strong written and verbal communication skills
• Self-starter with a strong work ethic
• Ability to work under deadlines in a complex environment
• Basic skills in Microsoft Word and Excel
• Knowledge of property and casualty insurance coverage
• Understanding of accounts payable and receivables
• Excellent organizational skills and ability to multi-task
• Strong customer service skills

• High School Diploma
• Two-year degree preferred

Note:

Cavco Industries is an equal opportunity employer. Responsibilities may include duties outside of those listed as needed.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Administrative
• Industry: Construction