Front Desk Agent

Join the Front Desk Agent team at MCR Hotels – Towne Place Suites Seguin
, ensuring a friendly arrival and departure experience for all guests.

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests’ names whenever possible to create a welcoming atmosphere.
• Maintain high guest satisfaction scores by addressing all needs and requests promptly.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of hotel facilities, amenities, and events.
• Operate technology and systems relevant to the role, including computer, phone, and booking systems.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all front and back-of-house areas clean and well‑organized, including guest rooms and public spaces.
• Participate in clean‑up duties, such as preparing rooms and maintaining public areas.
• Complete operational checklists accurately at designated times during each shift.
• Generate accurate shift‑handover reports for smooth communication between shifts.
• Wear a clean, approved uniform, be well‑groomed, and wear a nametag while smiling at all times.
• Communicate clearly, honestly, and professionally with team members.
• Demonstrate a “can‑do” attitude, willing to stretch beyond the traditional role to meet business needs.
• Collaborate with all team members at all levels to create a welcoming environment for guests.
• Check-in and check-out guests efficiently, ensuring a timely process and follow‑up to confirm satisfaction.
• Maintain up‑to‑date knowledge of room rates, promotions, and inventory.
• Receive and note all incoming mail per the daily shift checklist.

• Preferred experience in hospitality, service, consumer‑facing franchise, or related field.
• Positive attitude and willingness to learn.
• Ability to follow established guidelines and procedures.
• Work well under stress and in high‑pressure situations.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve all guests.
• Minimum age of 18 years or older.
• Willingness to work a varied schedule, including evenings, nights, weekends, and holidays.
• Arrive on time and clock in/out at scheduled shift times, never working off the clock.
• Clock in/out for breaks at designated times.
• Provide sufficient notice when calling out for a scheduled shift.

• Stand or remain stationary for long periods (3–4 hours).
• Perform computer data entry, telephone use, and other office tasks.
• Bend, stoop, crouch, lift, and transport supplies up to 25 pounds and move throughout the hotel.
• Inspect and observe details at close and long range.
• Occasionally lift packages or general office equipment.
• Work in a moderate noise level environment with frequent communication.

• Read, write, understand, and communicate effectively in English.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at‑will relationship.