Quality Assurance Manager
Listed on 2026-01-12
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Management
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What You’ll Do- Oversees all product QC testing and related activities
- Maintains and ensures that the lab is contributing toward producing the best quality bar by reviewing samples, product chemistry and overall operational processes
- Guarantess timely and accurate test results from the lab
- Responsible for receiving, tracking, assessing and responding to customer complaints or issues
- Maintains and calibrates lab equipment to ensure in working order, ensuring reliability and accuracy of analytical and measuring devices
- Responsible for day‑to‑day implementation of quality system, including hold/release decision, retesting, etc
- Provides the tools and resources necessary to foster an atmosphere of continuous improvement and employee development in the QA Lab
- Serves as the customer interface for quality items, including customer visits and problem‑solving activities
- Reviews customer specifications for application of products
- Achieves and maintains certification from outside accreditation agencies, including but not limited to NTPEP, ISO, ABS, State DOT’s
- Attends ACI, ASTM, and CRSI meetings to ensure company is represented at the organizations and serves on committees as needed
- Maintain a continuous focus on cost and cost improvement including employee hours
- Provides tools and training to develop employees in the quality process, serving as a true business partner in developing solutions
- Work with managers and employees to identify root cause of customer complaints and implement corrective actions
- Develop and lead a Safety Culture that is consistent with CMC standards
- Implement and maintain all Job Safety Analysis and Work Instruction documents for the department
- Provides guidance and direction to staff including hiring, disciplinary action, staff development, goal formulation and performance review
- Ensures compliance with employment laws and regulations, minimizing the company’s exposure to adverse outcomes of complaints, litigation, audits and inspections
- Participate in the CMC Safety Programs and proactively uphold the CMC Safety Culture
- Ensure compliance with safety regulations and CMC standards on all projects
- Build and maintain positive working relationships at varying levels
- Exhibits integrity and trust as well as respect for the individual through strong moral character, demonstrating leadership and communication skills
- Minimum 1 year supervisory experience required
- Minimum 2 years steel mill experience in a hands‑on environment preferred
- Experience with measuring devices (tapes, micrometer, inside outside calipers, etc.)
- Exceptional leadership and team building skills
- Effective listening and communication skills (verbal and written)
- Excellent written and verbal communication skills; ability to communicate up, down, and across the business
- Organizational skills for keeping track of various budgets, employees and schedules simultaneously
- Possess strong data analytical skills, an understanding of lean manufacturing methods and a familiarity with production management systems
- Displays a positive, can‑do attitude; maintains composure when faced with difficult situations
- Ability to work flexible hours and be available as needed by the business
- Ability to stand for duration of shift; frequent physical activity such as walking, climbing stairs or reaching to work with equipment throughout the entire shift
- Bachelor's Degree in Metallurgy, Engineering or equivalent work experience in area of specialty preferred
- Minimum 5 years of experience, or an equivalent combination of education and experience required
We are CMC, a Fortune 500® company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years — and we’re just getting started.
If you’re ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you’re ready to join CMC. Apply today and start moving your career — and our world — forward. Let’s build a better world!
CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.
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