Customer Service Assistant

Join Ensign-Bickford Industries, Inc. (EBI) and you’ll be part of a team that leads science, innovation, and technology on different industry fronts. Working here will provide you with an exciting and motivating career full of development and growth opportunities throughout our businesses. We are a global company that prides itself on having passionate, diverse and dedicated employees who work together to achieve uncommon results.

Job Description

Key responsibilities include:

Answering queries from customers via the phone or email professionally and efficiently.

Responding to customers requests for analysis results, invoices and other general enquiries.

Updating customer details when requested by the customer or internal team member.

Booking, and then tracking, couriers to ensure samples are collected on time from customers and sample boxes are returned. Ensuring all courier and sample paperwork is accurate.

Working alongside the Customer Services Manager and Accounts to submit invoices, purchase order numbers and reports.

Receiving and distributing the post, whilst also ensuring the external post is franked.

Build and maintain good working relationships with team members.

Assisting with storage and collection of samples from the laboratory.

Accurately inputting information from other companies to ensure the production of certificates.

Creation of forage packs to be sent to customers for their return of samples to the laboratory for analysis.

Greeting new and existing customers and building relationships to develop the business.

Requirements for the role:

Previous experience in a customer service and office environment

Excellent organisational skills, including organising own workload

Good Microsoft Office skills including Word, Excel and Outlook.

Transport - Due to our semi-rural location, a personal means of transport will be essential.

Ensign-Bickford Industries, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.
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