Executive Assistant to the Management Team

Key Responsibilities Business and Administrative Support Provide day-to-day administrative support to the Practice Manager and Assistant Practice Manager Assist with implementing practice policies, procedures and business processes Prepare reports, spreadsheets, presentations and correspondence Coordinate meetings, agendas and minutes for practice management meetings Support project work and service improvement initiatives Maintain accurate records and document management systems --- Governance, Quality and Compliance Support the maintenance of evidence required for CQC registration and inspections Assist in monitoring compliance with statutory and contractual requirements Maintain governance and compliance trackers Support the review and updating of practice policies and procedures Coordinate audits and ensure findings are recorded and action plans monitored Assist with information governance activities and related documentation Support compliance with health and safety requirements, infection prevention standards and other regulatory obligations --- Complaints and Significant Events Assist in the administration of patient complaints and concerns.

Maintain complaints records and ensure responses are tracked against required timescales. Gather information and documentation to support complaint investigations Support the organisation and documentation of significant event reviews and learning meetings Monitor completion of actions arising from complaints and significant events Maintain records demonstrating organisational learning and quality improvement --- IT and Digital Support Act as a point of contact for routine IT issues and liaise with external IT providers Maintain IT asset registers and software licence records Support onboarding and offboarding of staff IT accounts and equipment Assist with implementation of digital systems and process improvements Coordinate routine testing and business continuity arrangements Support cyber security and information governance initiatives --- Human Resources Support Assist with recruitment administration, including interview arrangements and pre-employment checks Maintain staff training records Support mandatory training compliance monitoring Assist with workforce documentation and personnel records Coordinate occupational health and DBS processes where required --- Communication and Stakeholder Engagement Develop effective working relationships with staff, patients, commissioners and external agencies Communicate professionally in person, by telephone and in writing Handle sensitive information appropriately and confidentially Respond to queries and requests in a timely manner Liaise with suppliers and service providers regarding routine queries --- General Duties Adhere to all practice policies and procedures Maintain confidentiality in accordance with GDPR, the Data Protection Act and NHS requirements Participate in training and development activities Undertake any other duties appropriate to the role as delegated by the Practice Manager or GP Partners Contribute to a culture of continuous improvement and excellent patient service