Client Sucess Manager

We are a specialist retail data and insights consultancy partnering with global brands, retailers, and trade associations.

Our expertise spans shopper research, advanced data processing, dashboard development, and strategic insight reporting. We help clients transform complex datasets into commercially actionable strategies that drive growth.

As we expand, we are seeking a commercially minded Client Success Manager who combines analytical strength with relationship management and growth ambition.

The Role

This hybrid role blends account management and business development, underpinned by strong data and insight capability.

You will serve as a trusted advisor to clients — interpreting data, leading strategic discussions, and identifying opportunities to deepen and expand partnerships.

Key Responsibilities

Client Management & Delivery

* Act as the primary point of contact for assigned accounts

* Lead client meetings, insight presentations, and quarterly business reviews

* Translate complex data into clear, commercially relevant recommendations

* Ensure projects are delivered on time, on budget, and to high quality standards

* Identify and convert upsell and cross-sell opportunities

Insight & Analysis

* Interpret quantitative and shopper research data

* Identify key trends, patterns, and commercial implications

* Support the creation of executive-level PowerPoint reports

* Collaborate closely with internal analysts to shape compelling storytelling

Business Development

* Proactively identify new opportunities within existing and prospective clients

* Contribute to proposal development and pitch presentations

* Present methodologies and solutions with confidence

* Support revenue growth targets and pipeline management

About You

You will likely bring:

* 4–8 years’ experience within a research agency, data consultancy, or insights role

* Strong analytical capability combined with commercial awareness

* Advanced Excel skills and confidence handling large datasets

* Experience building senior-level PowerPoint reports

* A structured, detail-oriented approach

* Excellent written and verbal communication skills

* Confidence presenting to clients

* A proactive, growth-oriented mindset

Retail or FMCG experience is desirable but not essential.

Who This Role Suits

This opportunity is ideal for someone who:

* Is a self-starter with a genuine go-get attitude

* Enjoys turning data into meaningful, actionable insight

* Wants to build long-term client partnerships

* Is commercially curious and confident

* Can balance delivery excellence with growth ambition

* Thrives in a fast-paced, entrepreneurial agency environment