Learner Support Advisor

We are currently looking to add additional Learner Support
Advisors to our existing team in Selby
, on a temporary basis. This is a fantastic opportunity for a Learner Support Advisor to join our company due to expansion. We are looking for suitable candidates to join a highly driven team of Learner Support Advisors widely recognized for producing market leading training to the Consumer.

As a Learner Support Advisor
, your main responsibilities will include:

• To follow structured guidelines and processes designed to support the learning journey
• To contact learners as and when required, eg pre, on and post work due dates, course completion, course achievement, etc
• To professionally handle inbound and outbound telephone, postal and electronic enquiries from learners and employers
• To maintain up-to-date and accurate contact records for all learners
• To manage own ‘learner bank’ including data retrieval, diary management, support of learners and successful completion of the learning journey
• To work closely with Tutors and other Learner Support Co‑ordinators to ensure allocation, capacity and deadlines are met and ensuring correct guided learning hours are maintained by tutors
• To complete regular learner surveys with allocated learners at the point of completion
• To assist the Employer Engagement Team in engaging with new employers to provide eligible learner leads/inductions as and when required
• To undertake other duties and responsibilities as directed by line management from time to time

• Energetic and enthusiastic
• Ability to work without constant supervision
• Structured and organised approach
• Friendly and approachable
• Professional appearance
• Excellent telephone manner
• Well organised and able to demonstrate a high level of accuracy
• Proven numerical and written skills
• Able to use all MS Office programs particularly Word, Excel, Outlook and Powerpoint and be familiar with other bespoke databases
• An eye for detail and a methodical manner
• Willingness to adapt and respond to the changing and varied needs of the business

• Up to £16,000 per annum (pro rata)
• Perkbox
• Bonus Structure

21.5 hours per week (Maternity cover)

Immediate start available