Customer Service Assistant

This role is located in Sciantec, within the Cawood Scientific Agriculture Division. With over 30 years’ experience in the agri and aquaculture sectors, Sciantec, part of Cawood Scientific, offers a complete analytical service for feedingstuffs, ingredients, raw materials, compound feed, meals, premixes, and forages. Our expertise in animal feed safety and nutrition, combined with modern testing facilities and broad analytical capacity, enables our ISO 17025 accredited laboratory to deliver specialist services for all associated sectors, including feed mills, pet foods, research and development, and commodities traders.

• Answering queries from customers via the phone or email professionally and efficiently.
• Responding to customers requests for analysis results, invoices and other general enquiries.
• Updating customer details when requested by the customer or internal team member.
• Booking, and then tracking, couriers to ensure samples are collected on time from customers and sample boxes are returned. Ensuring all courier and sample paperwork is accurate.
• Working alongside the Customer Services Manager and Accounts to submit invoices, purchase order numbers and reports.
• Receiving and distributing the post, whilst also ensuring the external post is franked.
• Build and maintain good working relationships with team members.
• Assisting with storage and collection of samples from the laboratory.
• Accurately inputting information from other companies to ensure the production of certificates.
• Creation of forage packs to be sent to customers for their return of samples to the laboratory for analysis.
• Greeting new and existing customers and building relationships to develop the business.

• Previous experience in a customer service and office environment
• Excellent organisational skills, including organising own workload
• Good Microsoft Office skills including Word, Excel and Outlook.
• Transport - Due to our semi-rural location, a personal means of transport will be essential.