Shift supervisor, Retail

Join to apply for the Shift Supervisor role at CVS Health
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A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

• Management: Work effectively with store management and store crews; supervise the store’s crew through assigning, directing and following up of all activities; communicate information both to and from store management and crews.
• Customer Service: Assist customers with their questions, problems and complaints; promote CVS customer service culture (greet, offer help, thank); handle all customer relations issues in accordance with company policy and promote a positive shopping experience; maintain customer/patient confidentiality.
• Merchandise/Presentation: Price merchandise; stock shelves; execute displays, sign and inventory of weekly, promotional, and seasonal merchandise; execute display and maintenance of off-shelf merchandise; reset departments following POGs.

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including early morning, overnight, and weekend shifts; willingness to work overtime and respond to urgent issues at the store.

• Experience as a retail supervisor.
• High School Diploma or Equivalent (Preferred but not required).

• Anticipated Weekly
  
  Hours:
  
  40
• Time Type: Full time
• Pay Range: $18.50 - $27.50 per hour (base rate).

• Affordable medical plan options, 401(k) plan with employer match, employee stock purchase plan.
• No-cost programs for wellness, tobacco cessation, weight management, confidential counseling, financial coaching.
• Paid time off, flexible schedules, family leave, dependent care resources, colleague assistance, tuition assistance, retiree medical access, and other benefits.

Application window closes on: 03/24/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.