Customer Service Executive; Order Processing

Job in Seletar, Singapore

Listing for: PERSOL SINGAPORE PTE. LTD.

Per diem position
Listed on 2026-09-02

Job specializations:

Customer Service/HelpDesk
Client Relationship Management, Account Manager, Customer Success Management, Customer Service Rep
Sales
Client Relationship Management, Account Manager, Customer Success Management

Salary/Wage Range or Industry Benchmark: 39000 - 61000 SGD Yearly SGD 39000.00 61000.00 YEAR

Position: Customer Service Executive (Order Processing UP$3.8K

Duration: 1 Year Contract

Location:

Seletar Aerospace Park

Working hours:

Mon to Fri Office hrs

Support Key Account Managers in maintaining strong customer relationships, enhancing customer engagement, and driving business performance.

Provide internal sales support by capturing and fulfilling ad hoc customer demand through available business channels.

Manage daily order processing activities, including order receipt, sales order maintenance, and handling basic RFQs, escalating to the Account Manager when necessary.

Utilize ERP systems such as QAD, SAP, or Oracle for order and sales management activities.

Respond promptly and professionally to customer quotations, orders, enquiries, and invoicing issues.

Ensure accuracy when recording and entering information, particularly product descriptions, batch numbers, and specifications.

Coordinate with Production, Purchasing, and Logistics teams to ensure product availability and timely delivery to meet customer requirements.

Maintain proactive communication with customers and internal stakeholders to ensure seamless operations.

Manage and coordinate customer complaints with relevant departments to ensure timely resolution.

Prioritize tasks effectively and support business objectives and management initiatives.

Develop a solid understanding of the company's products and services to address customer enquiries efficiently.

Provide regular updates and feedback on customer requirements, order status, and market insights to the Sales team.

Maintain a clean, organized, and professional office environment.

Qualifications & Requirements

Diploma or Bachelor's degree in a relevant field.

Minimum 3 years of experience in Customer Service, Sales Support, Customer Operations, or a related function, preferably within the chemical, manufacturing, or industrial sector.

Strong communication, interpersonal, and time management skills.

Ability to manage multiple customer accounts and handle escalated matters effectively in a fast-paced environment.

Detail-oriented with a strong commitment to accuracy and customer satisfaction.

Familiarity with ERP systems such as SAP, Oracle, or QAD is preferred.

Willingness to work occasional overtime and travel for short business trips when required.

A proactive, adaptable, and team-oriented mindset with the ability to collaborate across functions.

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