Customer Service Executive

Working Hours:

8:00am to 5:00pm

Role and Responsibilities:

• Support Key Account Managers in maintaining strong customer relationships while enhancing business engagement and overall performance.

• Provide internal sales support to capture ad hoc customer demand through available business channels.

• Manage daily sales operations, including order processing, sales order maintenance, and basic RFQ handling, escalating to Account Managers when required.

• Utilize ERP systems such as QAD, SAP, and Oracle to support business operations and customer requirements.

• Respond promptly and professionally to customer quotations, orders, inquiries, and invoicing issues.

• Ensure accurate recording and data entry of product information, including product names, batch numbers, and specifications.

• Coordinate with production, procurement, and logistics teams to ensure product availability and on-time delivery to customers.

• Maintain proactive communication with both customers and internal stakeholders to facilitate smooth operations.

• Collaborate with relevant departments to investigate and resolve customer complaints effectively.

• Prioritize tasks and align activities with business objectives and management directives.

• Quickly develop a strong understanding of products and services to effectively address customer inquiries.

• Provide regular updates and feedback to the Sales team regarding customer requirements, order status, and market needs.

• Maintain a clean, organized, and professional office environment in accordance with company standards.

Requirements:

• 3+ years of experience in customer service or a related role, preferably within the chemical industry

• Excellent communication and time management

• Capable of managing multiple accounts and handling escalated cases simultaneously

• Comfortable with occasional overtime and short period business travel as needed

We regret to inform that only shortlisted candidates will be notified.