Order Management; Customer Service Executive
Job in
Seletar, Singapore
Listed on 2026-09-12
Listing for:
PERSOL SINGAPORE PTE. LTD.
Full Time
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Service Rep, Customer Success Management -
Business
Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
- Support Key Account Managers in maintaining strong customer relationships and enhancing business engagement and performance.
- Provide internal sales support to capture ad hoc business opportunities through existing sales channels.
- Manage daily order processing activities, including order receipt, sales order maintenance, and preparation of basic RFQs, consulting Account Managers when required.
- Utilize ERP systems such as QAD, SAP, or Oracle for order management and customer support functions.
- Respond promptly and professionally to customer enquiries, quotations, orders, and invoicing matters.
- Ensure the accurate recording and maintenance of customer, product, batch number, and specification information.
- Coordinate closely with production, purchasing, and logistics teams to ensure product availability and timely delivery to customers.
- Maintain proactive communication with both customers and internal stakeholders to facilitate seamless operations.
- Coordinate and follow up on customer complaints, working with relevant departments to ensure timely resolution.
- Prioritize and manage multiple tasks effectively while supporting business objectives and management initiatives.
- Develop a solid understanding of the company's products and services to address customer enquiries efficiently.
- Provide regular updates and feedback to the Sales team regarding customer requirements, order status, and market insights.
- Maintain a professional, organized, and safe office environment in line with company housekeeping standards.
- Degree
- 3+ years of experience in customer service or a related role, preferably within the chemical industry
- Excellent communication and time management
- Capable of managing multiple accounts and handling escalated cases simultaneously
- Comfortable with occasional overtime and short period business travel as needed
- Duration:1 Year Contract (likely to renew on long term basis subject to business needs and performance)
- Location:
Seletar - Working hrs:
Mon to Fri Office hrs
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