Sales Support

1 year contract, renewable

Working hours: 8AM to 5PM

Location:
Seletar - Must be comfortable with the location

Industry: Manufacturing / Chemical

• Support Key account Managers to maintain and support customer relationship, improve business engagement and performance
• Internal sales to support to capture ad-hoc demand through available business channel
• Daily process including Order receiving, Sales order maintenance and basic RFQs, consult account manager when necessary
• Experience in ERP systems (QAD, SAP, Oracle)
• Promptly respond to & action customer quotes, orders, enquiries, and invoicing issues in an integral & professional manner.
• Accuracy in recording & entering information, especially product names, batch numbers, and specifications.
• Co-ordinate with plant production, purchasing, and logistics to ensure product availability and timely shipment of products to meet customer requirements.
• Proactive in communication, both external customer and internal operation functions
• Co-ordinate customer complaints with relevant area functions
• Set priorities and support business/management directions
• Quickly learner to gain basic understanding of the products and services offered, in order to quickly respond to simple customer inquiries
• Provide regular feedback on customer needs and orders to Sales team.
• Maintain high housekeeping standards in general office area.

• 3+ years of experience in customer service or a related role, preferably within the chemical industry
• Excellent communication and time management
• Capable of managing multiple accounts and handling escalated cases simultaneously
• Comfortable with occasional overtime and short period business travel as needed

We regret to inform that only shortlisted candidates will be notified.