Customer Service Executive

Role and Responsibilities:

• Support Key account Managers to maintain and support customer relationship, improve business engagement and performance

• Internal sales to support to capture ad-hoc demand through available business channel

• Daily process including Order receiving, Sales order maintenance and basic RFQs, consult account manager when necessary

• Experience in ERP systems (QAD, SAP, Oracle)

• Promptly respond to & action customer quotes, orders, enquiries, and invoicing issues in an integral & professional manner.

• Accuracy in recording & entering information, especially product names, batch numbers, and specifications.

• Co-ordinate with plant production, purchasing, and logistics to ensure product availability and timely shipment of products to meet customer requirements.

• Proactive in communication, both external customer and internal operation functions

• Co-ordinate customer complaints with relevant area functions

• Set priorities and support business/management directions

• Quickly learner to gain basic understanding of the products and services offered, in order to quickly respond to simple customer inquiries

• Provide regular feedback on customer needs and orders to Sales team.

• Maintain high housekeeping standards in general office area.

• 3+ years of experience in customer service or a related role, preferably within the chemical industry

• Excellent communication and time management

• Capable of managing multiple accounts and handling escalated cases simultaneously

• Comfortable with occasional overtime and short period business travel as needed

We regret to inform that only shortlisted candidates will be notified.