Customer Service Executive; Order Management
Listed on 2026-10-06
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Sales
Account Manager, Business Administration, Business Development
Employment Type: 1-Year Contract
Salary: S $3,200 - S $3,800/month
Location: Seletar
Working Days: 5-day work week
Working Hours: 8:00am - 5:00pm
Support Key Account Managers to maintain and support customer relationships, improve business engagement and performance.
Provide internal sales support to capture ad-hoc demand through available business channels.
Handle daily processes including order receiving, sales order maintenance and basic RFQs, consulting Account Managers when necessary.
Work with ERP systems such as QAD, SAP or Oracle.
Promptly respond to and action customer quotes, orders, enquiries and invoicing issues in an integral and professional manner.
Ensure accuracy in recording and entering information, especially product names, batch numbers and specifications.
Coordinate with plant production, purchasing and logistics to ensure product availability and timely shipment of products to meet customer requirements.
Maintain proactive communication with external customers and internal operational functions.
Coordinate customer complaints with relevant functional teams.
Set priorities and support business and management directions.
Quickly learn and gain a basic understanding of the products and services offered in order to respond promptly to simple customer enquiries.
Provide regular feedback on customer needs and orders to the Sales team.
Maintain high housekeeping standards in the general office area.
College degree or above.
Fluency in English, both written and verbal.
3+ years of experience in customer service or a related role, preferably within the chemical industry.
Excellent communication and time management skills.
Capable of managing multiple accounts and handling escalated cases simultaneously.
Comfortable with occasional overtime and short-period business travel as needed.
We regret to inform that only shortlisted candidates will be notified.
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