Customer Service Representative- Parts Planner

Customer Service Representative - Parts Planner

Join to apply for the Customer Service Representative - Parts Planner role at Bush Hog

Alamo Group Ag Americas, LLC is currently recruiting for an experienced Customer Service Representative to join the Alamo Group Ag Americas Team in Selma, Alabama. Alamo Group Ag Americas, Inc., a member of the Alamo Group family of companies, is the leading North American manufacturer of rotary cutters, finishing mowers, landscape tools, and tractor‑mounted implements used in the agricultural market. Located in Selma, Alabama for over 70 years, Alamo Group Ag Americas' products have earned an enviable reputation for their ruggedness and durability in the most challenging work environments.

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Alamo Group Ag Americas Inc. offers competitive salary, benefits and relocation assistance.

For additional information about Bush Hog, Inc., please visit our company website at  or check out our Facebook page.

Alamo Group Inc. has some of the most recognized and successful vegetation, outdoor power equipment, and agriculture brands in the market. In the Customer Service II under direct supervision, the role is responsible for inputting customer parts and machine orders, assisting with parts planning and availability coordination, researching order information, answering phones, and assisting customers with order and general product questions for dealers representing Bush Hog, Dixie Chopper, and Rhino Ag brands.

The Customer Service Representative II / Parts Planner plays a vital role in supporting both customer satisfaction and operational efficiency within the company. This position is responsible for providing professional customer service, managing orders, coordinating parts availability, and maintaining accurate product information. The role includes forecasting parts demand, updating pricing, and maintaining supplier relationships to ensure consistent and efficient parts‑flow. The individual in this position will work collaboratively across departments and locations, including both the Downtown and Selfield campuses to deliver timely, accurate, and dependable service to both internal and external customers.

• Learning
• People Relations
• Communication
• Position/Tech Knowledge
• Results Driven

• Demonstrate a strong commitment to safety by promoting safe work practices in all aspects of the job and during company meetings
• Deliver prompt, professional, and courteous customer service by phone, email, and in person
• Accurately process customer orders in compliance with all company programs, procedures, and policies
• Utilize product knowledge to make appropriate part or product recommendations as needed
• Perform all aspects of order entry, ensuring orders are entered accurately and in a timely manner
• Research and resolve customer inquiries by collaborating with internal departments to ensure complete and accurate information
• Provide current pricing, product availability, and lead‑time information to customers as requested
• Monitor and track customer shipments using UPS, motor freight, and other tracking systems to ensure timely delivery
• Initiate and coordinate product returns, exchanges, or rerouting as required
• Actively promote special programs, seasonal promotions, and sales initiatives to increase customer engagement and sales
• Review and release orders on special‑hold status once all required information or approvals are obtained
• Analyze and manage back orders, assigning scheduled pick dates based on inventory availability
• Manage the ordering, tracking, and availability of parts to support internal and external customers
• Maintain effective communication and relationships with suppliers to ensure timely delivery of materials and products
• Forecast parts demand based on sales trends, seasonal needs, and historical data to support production and customer requirements
• Update and maintain accurate pricing information within the system to reflect current costs and supplier updates
• Update and maintain parts images and related product information for the company website
• Work between the Downtown Campus and Selfield Campus is…