Multi-Unit Team Leader

Overview

Multi-Unit Team Leader at H&R Block. Lead three tax offices, providing leadership to customer-centric teams to accelerate seasonal tax business. In-person, part-time starting in fall with transition to full-time January–April, including evenings and weekends as needed.

• Provide leadership over three H&R Block tax offices and develop, coach, and manage associates to deliver an outstanding client experience.
• Lead daily team meetings, set associate work schedules across all offices, manage timekeeping and labor planning, and travel between offices as required.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve issues and address performance concerns.
• Build an engaging, multi-office team environment through training, coaching, and recognizing outstanding contributions.
• Prepare tax returns as needed after successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the ability to grow and develop associates.
• Ability to execute growth plans and foster a growth-minded culture.
• Strong decision-making and judgment skills; able to work in a fast-paced environment with minimal supervision.
• Excellent interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency (MS Office).
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• In-person role; not remote.
• Flexible part-time start in fall; full-time January–April, with possible evenings/weekends.
• Travel between offices as needed.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, for healthy habits.
• Neurodiversity and caregiver support for you and your family.
• Discounts on everyday items and services.
• Medical coverage, 401(k) retirement plan, Employee Stock Purchase Plan (eligibility requirements apply).
• Details at

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

The pay range for this position is $15.00 – $40.00 per hour. Local minimum wage laws apply. Individual pay decisions depend on factors such as experience, education, skill, performance, and location.