Customer Service Clerk

The Sales Clerk is an important member of the Customer Relations team possessing proven understanding of customer service responsibilities for both internal and external customers. The Sales Clerk is responsible for entering accurate information into our ERP system that will drive orders and planned work, as well as interfacing with internal customers on a variety of requirements.

General duties consist of performing a variety of clerical duties associated with typing and filing, maintaining customer records, and functions relative to customer service. Applicant must have excellent written and oral communication skills, computer skills, analytical skills, interpersonal skills, and customer service experience.

Duties and Responsibilities

Enter orders from customers into ERP for OEM and Spare customers

Entering and maintaining correct data into company database systems

Scan required paperwork and run software to ensure correct data entry

Formulating queries and reports using Microsoft Excel

Ensuring proper documentation is maintained with exceptional attention to detail

Initiates business related correspondence using Microsoft Word

Evaluate Change Control Board requests and process according to change requirements

Provide initial screening of incoming customer service calls and route accordingly

Ability to develop constructive and cooperative working relationships with others and maintaining them over time

Participates in special projects as required

Ability to provide coverage for team members when needed

Key Competences

Exceptional Computer Skills and Excel Experience

Excellent customer service skills for internal and external customers

Advanced organizational skills including documentation and record keeping abilities

High level attention to detail and accuracy

Capable of analyzing and reporting information

Ability to prioritize and handle multiple deadlines under pressure

High level of integrity and the ability to thrive in a fast paced, high volume, and team environment

Required Qualifications

1 to 3 years of related customer service, sales or contracts. Preferably in the aviation field.

-