C&I Special Projects Leader - EL Americas

C&I Special Projects Leader - EL Americas

1 week ago Be among the first 25 applicants

At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:
Customer Experience Continuous Improvement Manager

In this role, you will support the deployment of the continuous improvement strategy for the local sales and operations teams within the HUB Americas, including promoting a culture of continuous learning and improvement, IT and process solutions. You will mentor and coach teams to achieve operational excellence and drive improved results. You will also develop, deploy, train, and lead projects to improve and sustain local business performance.

The work model for this role is:
Onsite

• Deploy and Align Strategy:
  Support the implementation of continuous improvement strategies and objectives across the commercial sales organization and ELSP Americas HUB, ensuring alignment with global HUB strategy and local ABB units.
• Facilitate and Remove Barriers:
  Escalate issues to stakeholders to eliminate roadblocks, resolve conflicting priorities, and collaborate with cross‑functional teams to enable successful adoption of initiatives.
• Promote Culture and Capability:
  Drive awareness, behavioral change, and a continuous improvement mindset through training, toolkits, and hands‑on problem‑solving (Gemba), while fostering systematic, fact‑based approaches for identifying improvement opportunities.
• Measure and Benchmark Performance:
  Track programs, projects, KPIs, and customer experience improvements to demonstrate value, allocate resources effectively, and incorporate best practices through external benchmarking.

• Bachelor’s degree in Business, IT, or Engineering.
• 6 years of combined customer service and quality assurance experience.
• Data Analysis & Reporting experience.
• In‑depth knowledge of operating systems and tools (SAP, SFDC, Empower, Power BI, etc.).
• Effectively able to manage the needs of our customers and balance the needs of the business.
• Experience in managing multiple projects in different stages of development.
• Ability to travel up to 25% domestically and internationally.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters – because the progress we make here creates real impact out there.

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands‑on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://(Use the "Apply for this Job" box below). Your Rights
6.

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. − 5:00 P.M. EST Monday through…