Ticketing Agent

Description

NWCC is seeking a part‑time Ticketing Agent for the Heindl Center for the Performing Arts. The primary role of the Ticketing Agent is answering questions from patrons and assisting them with ticket purchases online, by phone, or in person at the box office during scheduled hours and events. The Ticketing Agent occasionally acts as rehabilitation for the Heindl Center, which includes the Fine Arts Department, by directing visitors, answering questions, and assisting NWCC employees and students.

Ticketing Agents are expected to have excellent oral and written communication skills, strong attention to detail, a passion for service, a positive attitude, and the ability to communicate comfortably with the general public. Attendance at all Heindl Center season events is required. The Ticketing Agent is under the supervision of the Assistant Director and may occasionally provide direct assistance to the Assistant Director or designee.

The Heindl Center for the Performing Arts is a 65,000 square‑foot development that presents a 1,215 seat, fully‑equipped performance theater, including balcony seating, a reception gallery with private courtyard, and a two‑story lobby entrance. Backstage areas incorporate multiple dressing rooms, a green room, and prop and costume preparation areas. The facility features classrooms, computer labs, a digital piano lab, multiple private instrument practice rooms, and a recording studio for academic music and entertainment industry pathways.

Four spacious rehearsal spaces are provided for the Northwest Bands and Choirs, including an outdoor 100‑yard practice field for the Northwest Marching Band. The Heindl Center hosts Broadway touring productions, celebrity attractions, visiting artists, premier lecturers, local presentations, film screenings, rentals, and on‑campus events.

• Must be 18 years or older, dependable, flexible, and punctual.
• Possess high school diploma or GED.
• Comfortable with technology (internet browser, laptop, mouse) and able to learn new technical skills quickly.
• Skill in operating Microsoft Office (Word, Outlook) and internet browsers.
• Availability to work a minimum of 1 day per week (or more) during box office hours 12:00‑4:30 PM Monday‑Friday on a rotating schedule.
• Ability to communicate positively and professionally with members of the general public, NWCC employees, students, and touring production representatives.
• Availability to work evening hours on weekends and weeknights following the Heindl Center event calendar and other events as needed.
• Ability to work under pressure during heavy sales periods.
• Ability to lift up to 40 lbs.
• Ability to climb flights of stairs and walk a large venue as needed.
• Must routinely access and respond to NWCC emails to sign‑up for events and receive communications from the Heindl Center team.

• Documented work experience in an educational setting or at a performing arts venue.
• Documented work experience in customer service, including POS transactions.
• Documented work experience in ticket sales or using a similar sales platform.

• Starts at $12 per hour.

• Create a welcoming environment by greeting guests upon entry.
• Process ticket sales in person quickly and efficiently using the ticketing system: sell tickets, print tickets, search for patron records, and complete cash, check, and credit card transactions.
• Distribute tickets designated for pick‑up at will‑call.
• Provide a high level of customer service when assisting guests and answering questions.
• Work with guests professionally to solve customer service challenges.
• Maintain current and in‑depth knowledge of schedule, events, and relevant details for each performance.
• Remain vigilant and proactive in anticipating guest needs during events.
• Demonstrate and maintain a positive attitude.
• Comply with all Heindl Center and NWCC policies, including box office & event operations, communications, dress code, safety, and procedures involving cash and credit transactions.
• Maintain confidentiality of internal operations and visiting performing artists.
• As needed, assist with…