Academic Advising and Retention Coach

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The Academic Advising and Retention Coach, working within the Advising and Retention Center, supports the mission of Northwest Mississippi Community College by assisting students to draw upon cultural, communal, and identity-based ways of knowing, being, and doing to achieve educational outcomes. The coach develops holistic academic success plans, engages in course selection and planning, and helps students meet graduation requirements. This full-time, 12‑month position reports to the Director of the Advising and Retention Center and is commensurate with experience and qualifications.

• Develop course plans that support students’ career choices and degree requirements; recommend and/or approve exceptions to registration and other academic policies and procedures.
• Assist students through college transition and academic milestones; teach and manage student‑success resources and initiatives; provide support through academic difficulties and learning, psychological, or physical challenges.
• Partner with academic support professionals to train and mentor students in areas such as student‑success skills and utilization of campus resources.
• Support the college’s strategic initiatives in enrollment advising, retention, student success, and student engagement.

• Demonstrate a strong commitment to diversity, equity, and belonging by creating and establishing practices that are appropriate for students' individual needs and identities.
• Recognize, affirm, and help students draw upon cultural, communal, and identity-based ways of knowing, being, and doing to achieve educational outcomes.
• Apply thorough knowledge of curricular options, requirements, policies, and academic planning skills to assist a caseload of 200–400 on‑campus and/or online students in making registration choices that promote degree progress and attainment while optimizing collegiate engagement experiences.
• Monitor and document student progress to proactively intervene, advocate, and recommend resources and solutions to academic difficulties and barriers.
• In collaboration with faculty mentors, coach students through major and career decision-making processes to assist them in degree completion.
• Create and utilize a network of relationships with faculty and student‑affairs educators to effectively deliver advising and support services.
• Apply strong interpersonal techniques, including active listening, empathetic responses, and questioning, through in‑person and virtual interactions to develop trusting relationships with students and promote their sense of belonging to campus.
• Critically apply various student‑development theories and advising practices to assess readiness and appropriately challenge and support students with diverse assets, needs, backgrounds, and talents.
• Review student records and progress to certify degree completion and determine academic standing related to satisfactory progress policies and guidelines.
• Evaluate and act upon requests for exception to policy through petitions; consult with colleagues, faculty, and academic administrators in making final decisions.
• Execute detailed degree planning through the use of technology and interpretation of data to communicate accurate information about students.
• Counsel students using independent judgment and problem‑solving skills.
• Document meetings and email conversations with and regarding students on CANVAS.
• Assist in the development of advising procedures for new student orientation and serve as advisor during all orientation dates and critical advising times.
• Offer new, creative, and innovative approaches and practices to accomplish academic advising goals, including the use of group modalities.
• Other duties as assigned by the Director of Advising and Retention.

• Collaborate with the Director of Advising and Retention Center on the development, implementation, and assessment of a comprehensive student success and retention plan.
• Participate in the planning and…