Customer Quality Engineer

This job is with ABB, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Customer Quality Manager

In this role, you will be deploying and facilitating the quality culture at the ABB Electrification Smart Power (ELSP) facility in Senatobia, MS.  Each day you will be responsible for ensuring and controlling quality to exceed customer expectations while ensuring sustainable operations, representing the customer’s voice within local teams and providing customer experience feedback and input.

The work model for the role is Onsite.

Key Responsibilities
Represent the Voice of the Customer within the organization.

Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.

Using quality data analytics from the organization to identify risks, failures, and non-conformances.

Enable and coach employees to evaluate risks, problems, and solutions from a customer/ stakeholder point of view.

Qualifications
Bachelor's or Master's degree in Engineering (Mechanical preferred).

The ideal candidate should have at least a basic knowledge of 2 of the following principles and should be able to elaborate on the concepts: 5S, 8D Reports, RCA (Root Cause Analysis), PPAP (Production Part Approval Process).

Ability to lead a team and work with cross-functional teams.

Great communication skills and diplomacy to deal with our customers.

Good knowledge of MS Office.

Candidates must already have a work authorization that allows them to work for ABB in the United States.

Candidates must already have a work authorization that allows them to work for ABB in the United States.

Our team dynamics:

You will join a dynamic, collaborative, dedicated and talented team where you will be able to thrive.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives.
The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Why ABB?

What's in it for you
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:  https://(Use the "Apply for this Job" box below). Your Rights
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As an Equal Employment Opportunity and Affirmative Action Employer for…