Customer & Manufacturing Excellence Lead

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Material Planner-2. In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

Work model for the role:
Onsite.

This role is contributing to the ELSP Division in North America.

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommending appropriate solutions for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
• Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Our team dynamics
you will join a dynamic and high performing team, where you will be able to thrive.

• Bachelor's degree and 3+ years of experience in customer service
• Strong working knowledge and proficiency with SAP
• Must be proficient with MS Excel (intermediate to advanced proficiency level required) and MS Office
• Strong verbal and written communication skills
• Demonstrated commitment to excellence, effective communication, problem-solving, teamwork, customer focus, and a professional attitude
• Proactive and self‑motivated to accommodate numerous customer responsibilities
• Strong time management and organization skills

We value people from different backgrounds. Apply today for your next career step within ABB and visit  to learn about the impact of our solutions across the globe. #MyABBStory

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options:
  Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

We value people from different backgrounds. Could this be your story? Apply today or visit  to read more about us and learn about the impact of our solutions across the globe.

ABB is an Equal Employment Opportunity and affirmative action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy,…