Senior​/Patient Service Associate

Company description:

Sing Health Polyclinics, a leader in family medicine, provides seamless, patient-centred and preventive healthcare that is affordable and accessible to all.

Sing Health Polyclinics' network of polyclinics provides primary healthcare services to the community. It plays an integral role in promoting a healthy lifestyle within the community and empowering families with the knowledge of common health issues, care and treatment options.

Sing Health Polyclinics is a member of Singapore Health Services (Sing Health) - a public healthcare cluster which also manages three hospitals and five specialty centres.

We are seeking a dedicated and service‑oriented Senior/Patient Service Associate (SPSA/PSA) to be part of our frontline team. As the first touchpoint for patients, you will play a vital role in creating a seamless, welcoming, and positive clinic experience. You will support day‑to‑day clinic operations while delivering efficient, compassionate, and patient‑centred service.

• Patient Registration & Appointments
  Manage patient registration, schedule appointments, and ensure accurate data entry.
• Billing & Enquiries
  Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination
  Facilitate referrals, follow‑up arrangements, and ensure timely coordination of patient care.
• Service Excellence
  Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support
  Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.

• Minimum GCE ‘N' Level or equivalent qualification
• Strong communication and interpersonal skills
• Computer literacy and willingness to learn clinic systems
• Customer‑oriented with a positive, professional attitude
• Ability to work half-day on Saturdays