Student Management Support Officer; SMSO Job Sengkang area,Singapore,Social Work

Position: Student Management Support Officer (SMSO
Key Responsibilities

Area Supervision & Walkabouts:
Perform proactive area supervision and walkabouts during scheduled school hours (including void decks and immediate playgrounds nearby) to manage student behavior and ensure safety.
Disciplinary Support & Case Management:
Assemble, guide, and supervise students during assigned consequences (e.g., detention, reflection sessions, and restorative community service) to maintain an orderly and meaningful learning environment.
Incident Investigation Assistance:
Assist key school personnel with incident management by conducting preliminary student interviews, compiling relevant statements, and retrieving CCTV footage for investigation.
Data Entry & Follow-up tracking:
Maintain proper administration by entering weekly student late-coming, discipline records, and behavioral metrics into the Student Development Team (SDT) tracking system.
Event & Programme Facilitation:
Facilitate school events and student development programs, including monitoring attendance and supervising after-school activities run by external vendors.
Professional Boundaries:
Maintain firm professional boundaries while adopting a deeply supportive, restorative, and mentoring approach in all student interactions.

Working Hours

Mon to Fri: 7:30 AM to 4:30 PM (Inclusive of a 1-hour lunch break).
Weekends & Public Holidays:
Off (Service is not required on Saturdays, Sundays, gazetted public holidays, and specific school holidays).

Job Requirements

Academic

Qualifications:

At least 5 'N' level passes with at least a Grade B in English OR 3 'O' level passes with at least a Grade C in English.
Experience:

Minimum 5 years of relevant working experience as a youth worker, or working directly with children/youths in the social service sector. Alternative:
Former police officers with the Singapore Police Force (SPF) are highly welcome and eligible to apply.
Required Skills:

Excellent interpersonal and communication skills to engage and relate strongly with students, especially those facing behavioral challenges. Competence in basic office productivity software ( Microsoft Word and Microsoft PowerPoint ). Working knowledge of Microsoft Excel for systematic data entry and generating discipline trend reports.
Added Advantage:
Basic knowledge of video-making and video production editing.