Technical Services Representative - Polyglass USA, Inc. ​/ Mapei Group

Technical Services Representative

Location: Western Canada (British Columbia, Alberta, Manitoba, Saskatchewan)

Reports to: Regional Technical Services Supervisor

Are you looking to take your knowledge and skills in commercial roofing to a successful organization in high-growth mode? Join Team Polyglass and become part of our dynamic, forward-thinking team and best-in-class products!

What You Get to Do:

• Use your expertise to guide and lead people and projects by performing on-site job start roofing observations, prepare formal reports, and communicate results with appropriate internal and customer contacts
• Promote roofing practices and proper installation techniques to Polyglass contractors and distribution partners to ensure quality outcomes
• Showcase the most effective and safest use of Polyglass products during installation demonstrations of products at Polyschool training sessions and other formal or informal events organized by Sales Team or self
• Perform investigations of material or warranty complaints to ensure issue-free resolution
• Confidently address questions from contractors, distributors and other customers as they relate to Polyglass product features and effective installation techniques
• Collaborate with your partners in the Polyglass Sales team to promote products, assist in securing new business and leveraging current network relationships

The Skills and Experience You Bring to Us:

• Minimum 3 years’ technical experience in commercial roofing is a strict requirement
• Previous experience as a Manufacturers’ Representative or Contractor. IIBEC certifications preferred.
• Experience with commercial roofing technologies such as BUR, APP, SBS, modified, coatings. Experience with below-grade waterproofing is a plus.
• Requires a valid driver’s license and passport to allow for travel between United States and Canada
• Experience working in the field doing troubleshooting, training, and warranty-related work with contractors is highly desired.
• Experience in sales of roofing products a plus
• Must live in the assigned territory Alberta or British Columbia
• Daily local and/or overnight travel a must.

Take a look at what it’s like to be part of our family at Polyglass!

Polyglass is a Family!

Life at Polyglass