Office Coordinator

Air Flo Heating Co. has proudly served the Olympic Peninsula since 1974, providing trusted heating services to over 30,000 customers. As we continue to grow, we're seeking a dependable, organized, and quick-learning Office Coordinator to support our sales and administrative teams, assist customers, and keep daily operations running smoothly. The ideal candidate is professional, responsive, and comfortable handling a variety of tasks in a fast-paced office environment.

• Answer a multi-line phone system, route calls, and take messages for office staff
• Greet visitors and assist walk-in customers
• Book sales estimates and coordinate appointments with our sales team
• Follow up on leads and customer inquiries promptly
• Support sales coordination: preparing paperwork, tracking leads, and keeping customer files current
• Help create marketing content for our website and social media
• Schedule installations, cleanings, and repairs
• Provide backup coverage for reception, dispatch, and sales coordination, including during staff vacations
• Provide backup support for billing, invoicing, and customer payments as needed
• Distribute mail, stock employee forms, and keep files and logs up to date
• Other duties as assigned

• A quick learner who picks up new software and processes easily
• Responsive and reliable, with a strong sense of follow-through
• Punctual and dependable, with consistent attendance
• Friendly, professional phone and in-person customer service skills
• Ability to prioritize, multitask, and stay organized in a fast-paced office
• Ability to follow written and verbal directions

• High school diploma or GED
• Proficient with Microsoft Office and Google apps
• Excellent customer service skills
• Associate degree in Communications, Business, or Marketing is preferred

• Experience with multi-line phone systems is preferred
• Familiarity with Service Titan or other field service/CRM software is a plus
• Experience with social media or website content is a plus
• Typing speed of 45-60 WPM
• Previous sales support or office coordination experience is a plus

• 100% employer-paid medical insurance for employees
• Employer-paid life insurance
• Short-term and long-term disability coverage
• 3% SIMPLE IRA company match
• Six paid holidays annually
• Sick leave accrual beginning on your first day
• 40 hours of vacation after your first year
• Professional advancement opportunities
• A stable, locally owned company in a great place to live and raise a family

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment