Clinic Support Team Member

Jamestown Family Health Clinic - Sequim, WA 98382

Salary Range: $20.91 - $27.18 Hourly:
Full Time

We're now recruiting for a Clinic Support Team Member to join the Admin Clinic team at Jamestown Family Health Clinic! This role is benefited with a 40 hour work week Monday - Friday.

Clinic Support Team Members process patient appointments, and manage, store and process patient health information according to HIPAA guidelines, CMS regulations and all other Jamestown Family Health Clinic (JFHC) policies, contracts and agreements. Clinic Support Team Members keep a customer focus while maintaining confidentiality and performing services that support patient care.

• Process medical record releases in and out of the JFHC
• Scan and commit all clinic documents to charts
• Review, sort, and forward incoming e-faxes to Care Teams
• Process patient referrals for specialty care and tests
• Track and follow-up referrals
• Check-in patients arriving for appointments
• Schedule patient appointments
• Perform registration pre-visit work queues
• Prepare and send Results Letters to patients
• Take phone calls from patients and other medical providers
• Answer questions and provide information according to JFHC policies
• Communicate effectively and maintain good working relationships with all clinic staff
• Keep the JFHC informed of changes in local health care impacting JFHC Providers and patients
• Process prior authorizations needed for patient services and pharmacy
• Register new patients in the Electronic Health Record system
• Assist with JFHC projects, as director by Supervisor
• Adhere to all JST policies and procedures, including but not limited to standards for safety, and work practices as described in the Occupational Exposure Control Plan and HIPAA
• Perform additional duties as assigned

• High School Diploma or equivalent
• Two (2) years of administrative experience
• Minimum of one (1) year experience in a health care setting
• Knowledge of basic medical terminology
• Knowledge of types and names of common prescription medications
• Knowledge of primary care services and the local health care system
• Prior customer service experience
• Computer proficiency in Microsoft Suite
• Experience using common office machines including copiers, fax, and scanners
• Exceptional interpersonal skills including effective verbal and written communication
• Valid Washington State Drivers License
• Must be able to successfully pass a criminal background investigation
• Uphold all current vaccine requirements for employment

• Associates degree
• Previous experience with multi-line telephone systems
• Knowledge of Local, State, and Federal Laws and Regulations
• Knowledge of office administrative operations, including personnel management, and compliance
• Excellent organization skills and the ability to prioritize multiple tasks
• Effective time management, decision-making, and problem-solving skills
• Demonstrate initiative, work independently with little supervision
• American Indian/Alaska Native preferences apply