Client Service Representative

Available Position in Port Angeles and Sequim, WA

Position:Client Service Representative

Location:Blue Mountain Animal Clinic, Sequim, WA

Type:Part-Time/Full-Time

Are you passionate about providing exceptional care to both pets and their owners? Do you thrive in a fast‑paced, dynamic environment where your organizational skills and attention to detail make a real difference? Blue Mountain Animal Clinic is looking for a dedicated and compassionate Client Service Representative to join our veterinary team!

Blue Mountain Animal Clinic is a fast growing, privately owned practice committed to delivering the highest quality veterinary care. Our team of professionals is dedicated to ensuring the health and well‑being of every pet we see, and we pride ourselves on our strong client relationships. We offer a collaborative and supportive work environment where you can grow and thrive.

As a Client Service Representative, you are a crucial member of the veterinary team, responsible for delivering exceptional customer service and administrative support. This role involves managing front desk operations, ensuring a welcoming and efficient experience for clients and their pets, and supporting the veterinary staff in maintaining a smoothly running clinic.

• Client Interaction:
  Warmly greet clients, manage phone calls, schedule appointments, and provide service information.
• Communication:
  Act as the primary contact between clients and the veterinary team, relaying messages accurately.
• Administrative Tasks:
  Handle patient records, process payments, and maintain appointment calendars.
• Customer Service:
  Resolve client concerns with tact, ensuring a positive experience.
• Pet Care Coordination:
  Assist in coordinating pet care services, including prescription refills and vaccination updates.
• Facility Maintenance:
  Keep the reception area clean and organized, ensuring materials are well‑stocked.
• Team
  
  Collaboration:
  
  Work closely with veterinary staff to ensure efficient workflow.
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Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent customer service skills, organization, and a passion for taking care of people and animals.
• Ability to multi‑task and work independently or with little supervision
• Ability to answer a multi‑line phone system with a high volume of incoming calls
• Ability to learn and retain information regarding veterinary medicine, including procedures, medications, and other information to assist in client education and relationships.
Why Join Us?
• No nights. Flexible scheduling. We respect and support personal time.
• Fast‑paced environment with frequent client interactions.
• Generous and competitive salary with bonus structure
• Continuing Education Allowance
• 10 days PTO per year
• Culture, culture, culture! We firmly believe in creating an environment where all team
  members are happy. Our team is strong and productive because we communicate and
  support each other.

At Blue Mountain Animal Clinic, we love what we do and it shows! If this sounds like you and
you’re ready to be part of a fast‑paced integrative practice where you can lead, learn, and grow – we’d love to talk with you!

Blue Mountain Animal Clinic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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