Operations Director

Director of Payment Operations

About the Role

As the Director of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies while providing leadership and expertise in the field of payments for our products used by millions of daily global users. You’ll collaborate with talented stakeholders across our remote‑working organization to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers.

• Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
• Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation’s assets and minimise financial losses
• Continuously analyse market trends across the payment space in order to increase the quality and efficiency of our customers’ experience
• Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs
• Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence
• Collaborate with cross‑functional teams including product and engineering to solve local challenges and deliver enhanced CX
• Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
• Assess and manage changing payment landscapes and evolving industry trends while staying current on all regulatory and system changes
• Ensure the payments team is current on industry trends
• Establish and revise policy, enforce and implement compliance directives, review system enhancements, and assess operational needs
• Resolve end‑user issues in a timely manner
• Manage, recruit, and train a team of payment specialists across different geographies
• Act as a primary point of contact with network partners to resolve ongoing production issues

• Fluency in both written and spoken English
• Bachelor’s or Master’s degree in Finance or a related field
• Advanced knowledge of global payment systems, region‑specific rules and regulations
• Payment operations experience across tech, fintech, or gaming industry is an advantage
• Proven experience in fraud, risk, KYC, investigation, and risk management
• Expert experience managing, leading, and building a wider team
• Strong analytical and decision‑making skills, with the ability to use data and metrics to drive improvements in payment operations
• Experience owning and solving complex payment issues
• Understanding of compliance and risk awareness

• Sporty is a remote‑first company in pursuit of sustainability
• A competitive salary + individual performance‑based bonuses every quarter
• 28 days paid annual leave
• Core working hours 10 am‑3 pm in your local time zone with flexibility outside of this
• Referral and flash bonuses
• Top‑of‑the‑line equipment
• Annual company retreats to provide great internal networking opportunities

If you’re interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.