Service Delivery PTP Senior Specialist

Oggi, Campari Group è un importante player nel settore degli spirits, con un portafoglio di fama mondiale di oltre 50 brand premium e super premium, commercializzati e distribuiti in più di 190 mercati in tutto il mondo, con posizioni leader in Europa e America.
Con sede principale a Milano, in Italia, Campari Group possiede 25 stabilimenti sparsi per il mondo e una rete di distribuzione in 26 Paesi, impiegando circa 4.700 persone.
Le azioni della società capogruppo Davide Campari - Milano N.V. sono quotate nella Borsa italiana dal 2001. Oggi, Campari Group è il sesto più grande player al mondo nel settore degli spirits.
General Description Of

The Role Context
Service Delivery PTP Senior Specialist will ensure that the end-to-end process is under control, focusing in delivering high quality and timely business outcomes, in strong partnership with Procurement function and Local Markets. The role will be ensure the deployment of continuous improvement initiatives aiming to strengthen the process and overall compliance.
The Mission And

Key Responsibilities

Act as a subject matter expert for end‑to‑end P2P processes, ensuring full compliance with workflows, approval rules, purchasing guidelines, and internal control frameworks.
Review and validate complex purchase requests and purchase orders, ensuring accuracy in GL assignment, tax treatment, contract linkage, budget availability, and supplier data.
Manage high‑complexity exceptions, including accounting adjustments, VAT issues, workflow deviations, and sensitive transactions requiring senior‑level judgment.
Resolve advanced three‑way match discrepancies, blocked invoices, supplier disputes, and other high‑impact transactional issues.
Oversee invoice workflow steps, including reversals, corrections, data validations, and pre‑payment controls, ensuring accuracy and timely resolution.
Support audit activities through expert documentation, process explanations, and alignment between policy, controls, and system configuration.
Act as a senior partner to Procurement teams by ensuring sourcing decisions are accurately reflected operationally through proper catalogs, pricing, contract integration, and supplier setup.
Oversee the full PO lifecycle, proactively addressing delays in confirmations, goods receipt/service entry, and supplier deliverables.
Identify systemic procurement and P2P issues, such as catalog inconsistencies or recurring PO mismatches, and drive corrective actions.
Focus on continuous improvement initiatives related to process simplification, standardization, cycle‑time reduction, and accuracy improvement across P2P and Procurement.
Perform root‑cause analyses on recurring errors and implement preventive and corrective measures, updating SOPs and work instructions accordingly.
Maintain high‑quality process documentation, SOPs, and training materials to ensure operational consistency and standardization.
Monitor and analyze KPIs such as PO accuracy, invoice accuracy, workflow cycle time, GR compliance, and on‑time payment performance.
Provide insights, dashboards, and recommendations to improve operational performance, compliance, and cost efficiency.

Experience Required

5+ years of experience in P2P, Procurement Operations, Accounts Payable, or Finance Shared Services.
Proven expertise in end‑to‑end P2P, including PO management, invoicing, three‑way match, and exception handling.
Strong hands‑on experience with SAP (MM/FI) and Coupa/Ariba or similar procurement platforms.
Solid understanding of GL coding, VAT, basic accounting principles, and internal control frameworks.
Experience supporting supplier onboarding, catalog accuracy, and operational procurement activities.
Demonstrated ability to manage complex issues, escalations, and cross‑functional collaboration (Procurement, Finance, BPO).
Practical experience in process improvement, digitalization projects, UAT/system testing, and SOP documentation.
Strong analytical skills with proficiency in Excel/Power BI and working with operational KPIs.
Experience in a GBS/Shared Services or multinational environment is a plus.

Education / Professional Qualifications

Required Bachelor’s degree in one of the following…