Facilities Officer

Facilities Officer

Location
:
Letchworth Garden City
On‑site
: 5 days per week
Salary
: £32,733 + excellent benefits
Contract
:
Permanent
Hours
:
Full time, 37 hours per week

Are you looking to join a growing, values‑led organisation with a clear social purpose?

At Settle Paradigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

We are recruiting a Facilities Officer to support the smooth, safe and efficient running of our Black Horse Road office. From welcoming office environments to collaborative work spaces, you’ll help ensure our facilities remain safe, professional and enjoyable places to work for everyone who uses them. You will support day‑to‑day building operations, health and safety checks, contractor coordination, office support tasks and general workplace management.

You will act as a first point of contact for colleagues using the building, responding promptly to issues, monitoring service standards and helping ensure the office remains safe, compliant and well presented.

• Support the Facilities Manager with day‑to‑day building operations, responding to requests and raising work orders
• Carry out routine health and safety checks including fire alarm tests, emergency lighting inspections, cleaning audits, workstation assessments and daily building walk‑throughs
• Escalate risks and maintain accurate documentation
• Raise purchase orders, check invoices and ensure timely payment
• Liaise with contractors to schedule and oversee reactive and planned maintenance
• Maintain facilities records including asset registers, compliance logs, permits‑to‑work and contractor sign‑ins
• Act as a friendly, professional first point of contact for colleagues and visitors
• Support the facilities helpdesk and provide updates on outstanding actions
• Assist with office moves, furniture setups, space utilisation checks and ensuring communal areas remain tidy and well presented
• Set up meeting rooms and liaise with IT where required
• Support access card management, visitor processes and basic security checks
• Monitor stock levels for essential items including stationery, first aid, cleaning and kitchen supplies
• Assist with emergency situations such as evacuations or building incidents
• Identify opportunities to improve facilities processes and workplace experience
• Provide ad‑hoc reception cover when required
• Support post room operations including scanning, distribution and courier coordination
• Maintain accurate visitor records in line with health and safety and fire regulations
• Safely handle cash and cheques, ensuring they are accounted for and delivered securely
• Assist with general facilities tasks such as flat‑pack furniture assembly and low‑risk maintenance

• A well run, safe and compliant office environment
• Prompt response to facilities issues and colleague requests
• Accurate record‑keeping and audit‑ready documentation
• Strong contractor coordination and minimal disruption to building users
• High standards of presentation across meeting rooms and communal areas
• Clear communication with colleagues, visitors and contractors
• Proactive identification of risks, improvements and efficiency…