Dental Receptionist

Receptionist | Bupa Dental Care Settle

Location:

Settle
- Skipton
- North Yorkshire

Hours:

Tuesday, Wednesday and Friday, 8:30am to 5:30pm

Salary: £12.94 per hour

Why join Settle Bupa Dental Care and Team?

Join our warm and welcoming dental practice in the heart of Settle, where you'll be part of a supportive and experienced team that values exceptional patient care. This Receptionist opportunity is ideal for candidates based in Settle, Skipton, Clapham, Bentham, Ingleton, Giggleswick and surrounding areas, offering an easy commute and free roadside parking just a one-minute walk from the practice.

You'll be supported by a fantastic, experienced, long-standing Practice Manager and a friendly team committed to helping you succeed. As part of Bupa Dental Care, you'll have access to excellent training, development opportunities, and clear career progression pathways, making this a great role for anyone looking to build a long-term career in healthcare administration and customer service.

If you're passionate about delivering outstanding customer service and want to grow your career in a welcoming, community-focused dental practice, we'd love to hear from you.

Be the friendly face that makes every patient feel at ease from the moment they arrive.

At Bupa Dental Care, our receptionists are the first point of contact for our patients - welcoming them warmly, supporting them throughout their visit, and making sure everything runs smoothly behind the scenes. This is a varied role where you’ll be at the heart of the practice, helping us deliver the excellent customer care we’re known for.

As a Receptionist, you’ll play a key role in making every patient experience a positive one:

• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

You’ll thrive in this role if you’re people-focused, empathetic and enjoy creating positive experiences. You'll bring:

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

At Bupa Dental Care, we don’t just care for patients - we care for our people too. When you join us, you’ll enjoy:

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & wellbeing support – including quick access to remote GP, physiotherapy, and mental health services through My Healthcare, plus an annual allowance of around £350 to spend on Bupa products. You’ll also have access to our Employee Assistance Programme (EAP),…