Weekend Home Service Manager

Role Overview

The weekend

Hospital to Home Project Officeris responsible forresponding toreferrals receivedover the weekend from both Royal London Hospital& Homerton Healthcare NHS Foundation Trust.

Youwill work with the manager on Friday to deliver services and planvisits onthe weekendfor you to attend. The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning. You will manage referrals, carry out assessments, and in liaison with the manager, allocateservice users to Hospital to Home Outreach Worker caseloads.

You will provide direct frontline support and coordinate visits to the service users home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users. The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes.

You will also be required to undertake community-based outreach as part of service delivery, including visiting service users in their homes both pre- and post-discharge. This includes conducting access visits, welfare checks, and providing practical support such as shopping assistance to ensure a safe and sustainable transition from hospital to home. Over the weekend you be based in the hospital, with lone working visits to clients properties for support.

• Act as the first point of contact for all referrals over the weekend across both hospitals.
• Meet with patients in the community and/or hospital and carry out assessments and risk assessments.
• Enter referrals onto the AUKELs case management system Salesforce in accordance with GDPR guidelines.
• Allocate referrals to Hospital to Home Outreach Workers using the tech available Field Service App; training will be available.
• Collect feedback from service users and upload to case management system.
• Deputise for the manager at discharge planning and other meetings as required.
• Monitor the case loads of each of the Hospital to Home Outreach Worker (HHOW) to ensure they are evenly and fairly balanced.
• Work collaboratively with other agencies providing support services.
• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged.
• Plan and develop person-centred interventions to provide short-term support for people after hospital discharge.
• Deliver the front-line support services over the weekend.
• Provide occasional cover for the A/L of other Project Officers.
• Supervise, support and develop HHOWs and volunteers in your service.
• Liaise with the handyperson service about referrals and jobs for service users.
• Ensure HHOWs are resourced to signpost service users to other services when the home and settle service intervention ends.