Service Center Representative

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Service Center Representative Our teams thrive together! We collaborate onsite and embrace a flexible hybrid work arrangement. All candidates must live near our Center of Excellence in
** Seven Hills, OH****:*
* ** 5700 Lombardo Center Suite 200, Seven Hills OH 44131, starting  per hour.*
* *
* What we offer:

*** A stable, consistent work environment—both in-office and virtual
* A comprehensive training program to help you support employees and customers from some of the world’s most respected brands
* A dedicated mentor and manager to guide you every step of your career journey
* Career development and promotional opportunities as you take on new responsibilities
* A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being
** PRIMARY

PURPOSE:

** The Service Center Representative position is in an inbound call center position where we provide excellent service to callers regarding claims to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed. In this fast-paced environment colleagues will learn and gain the skills and knowledge to elevate themselves to the next level.  

They will gain extensive knowledge of the car rental industry and insurance claims.
** ESSENTIAL FUNCTIONS and RESPONSIBILITIES
*** Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
* Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
* Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
* Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
* Assigns new claims to the appropriate claim handler.
* Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
* Attendance during scheduled work hours is required.
** QUALIFICATIONS
* *** Education & Licensing
** High school diploma or GED required.
** Experience  One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
**** Skills & Knowledge
*** Understanding of claims management
* Excellent oral and written communication skills
* PC literate, including Microsoft Office products
* Strong organizational skills
* Good interpersonal skills
* Ability to multitask in fast paced environment
* Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
* Ability to work in a team environment and/or independently
* Ability to meet or exceed Performance Competencies
** WORK ENVIRONMENT
** When applicable and appropriate, consideration will be given to reasonable accommodations.
** Mental**:

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
** Physical**:

Computer keyboarding, travel as required
** Auditory/Visual**:

Hearing, vision and talking
** NOTE**:
Credit security clearance, confirmed via a background credit check, is required for this position.

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