Key Accounts Service Administrator

Location: Westerham

Full-time/Permanent, Mon - Fri, 9am until 5pm, 35 hours per week.
The Key Accounts service Administrator will support the Key Accounts Manager by overseeing administrative duties, service scheduling, client communication, and portal management for a designated portfolio of key accounts. This role ensures accurate reporting, smooth operational delivery, and consistent support across all service activities.

Key Responsibilities
Account Coordination & Administration
 
* Act as the internal liaison for all coordination activities relating to assigned key accounts.
 
* Manage day-to-day administrative duties including reporting, documentation control, and client updates.
 
* Maintain and update client portals with service reports, attendance notes, KPIs, visit documents, and compliance files.
 
* Prepare reports, data packs, and supporting materials for monthly client presentations and quarterly business reviews.
 
* Ensure accurate record keeping of client communications, service history, contract details, and account-specific notes.
Service Scheduling & Operational Support
 
* Schedule routine, reactive, and project-based visits for technicians aligned to assigned accounts.
 
* Handle access requests, emergency callouts, special instructions, and operational queries promptly.
 
* Ensure all job work is logged, costed, and updated correctly within internal systems.
 
* Monitor technician task completion, follow up on outstanding works, and escalate delays where required.
 
* Assist in monitoring technician performance, workload balance, and scheduling efficiency for the allocated accounts.
Client Communication & Support
 
* Support the Key Accounts Manager in maintaining professional communication with key account clients.
 
* Provide timely updates to clients regarding schedules, completed work, and outstanding actions.
 
* Respond to client queries efficiently and escalate issues where required.
 
* Assist in the preparation of agendas, presentation documents, and reports for client meetings and reviews.
Collaboration & Internal Liaison
 
* Work closely with technicians, service managers, service controllers, and the Key Accounts Manager.
 
* Ensure effective communication across departments to maintain service quality and meet client expectations.
 
* Provide account insight and feedback to support continuous improvement and service development.
 
* Coordinate information flow between departments to ensure a consistent and professional service experience.
Requirements:
Key Accounts service Administrator
 
* Experience in custome support, service administration, scheduling, coordination roles.
 
* Strong organisational skills with exceptional attention to detail.
 
* Excellent written and verbal communication abilities.
 
* Proficiency with Microsoft Office and service/CRM management software.
 
* Ability to manage multiple tasks in a fast-paced service environment.
 
* Customer-focused approach with strong interpersonal skills and a proactive mindset.
Benefits
 
* Competitive salary and performance-related bonus scheme.
 
* Pension scheme.
 
* Health and wellbeing programme.
 
* Comprehensive training and career development opportunities.
 
* 20 days annual leave (plus bank holidays)