Practice Administrator

We are excited to offer a full-time position in our busy administrative department within our friendly GP practice.

The successful applicant will be flexible, friendly, possess excellent communication skills and have an ability to work in a team as well as on their own initiative.

Our admin team play a crucial role in supporting our partners, GPs and practice as a whole. We have a can do attitude and support the practice in every aspect when needed. Applicants to this role need to be flexible as duties can vary on a daily basis.

Situated in adesirable semi-rural location in Kent, our practice is both a dispensing and training facility with additional services such as Minor Surgery, Vasectomies and Gynaecology Clinics. Our team is committed to delivering high-quality, patient-centred care, and you will play a crucial role in providing exceptional administrative support. We take pride in our professional and caring approach to supporting our patients and the local community.

Main responsibilities:

• To work in the administrative team line managed by the Administration Manager and also provide administrative support as required to the Partners and Practice Business Manager.
• To provide support to the Partners in correctly identifying and targeting patients for assessment and treatment.
• To troubleshoot minor IT problems and identify solutions where possible. Where appropriate report IT faults to the appropriate suppliers helpdesk and monitor response ensuring swift resolution.
• Allocating the results twice daily.
• Registering new patients, adding relevant coding, recording the new patient Health Check information and scanning the document to the notes.
• Temporary registrations - ensuring properly entered on EMIS. Logging when first seen, checking registration status and printing outpatient journal to send to the appropriate GP surgery after 3 months.
• Open Exeter - Adding patients Organ Donation preference if stated on Registration Form (if opting out or specific requirements).
• GP to GP - filing patients notes when they come down the link.
• Childhood immunisations - running searches and ensuring the procedures are followed.
• QOF (Quality Outcomes Framework)
• IIF (Investment and Impact Fund)
• Discharge summaries and clinical letters (including some scan reports) from outside agencies - importing from  into Docman, coding and send to partners
• Out of hours reports, some x-rays/ultrasound and MRI/CT scans come in via EMIS and are allocated to the partners. Return if not our patient
• Death administration
• Patient information requests (SARs (Subject Access Requests) and TSARs (Targeted Subject Access Requests)) as per GDPR
• Ad-Hoc tasks
• Scanning, maternity/medical exemption forms, DS1500 forms, etc.

• Desirable but not essential experience of working in a healthcare environment.
• Desirable 1+ years GP surgery experience
• Essential 2+ years administrative experience
• Comfortable speaking on the telephone
• Able to work individually and part of a team