Office Manager

Key Responsibilities of the Office Manager:

• Overseeing daily operations, ensuring smooth and efficient workflows
• Managing, mentoring and developing the customer service and office support team
• Allocating workloads, monitoring performance and supporting team development
• Managing recruitment, onboarding and training activities
• Conducting regular team meetings and performance reviews
• Reviewing and improving office procedures and working practices to enhance efficiency
• Ensuring customer enquiries, complaints, returns and escalated issues are resolved professionally and in a timely manner
• Providing administrative support across the business as required
• Maintaining a well-organised, professional and productive office environment
• Handling staff attendance and holiday records

• Previous experience within an Office Manager role or similar
• Strong leadership skills with experience managing and motivating a team
• Excellent organisational and administrative abilities with strong attention to detail
• Confident communicator with the ability to build relationships
• Ability to work independently, prioritise workloads and use initiative
• Strong customer service experience and a commitment to delivering excellent service standards
• Good IT skills and confidence using office systems and software

• Salary £34K - £38K DOE
• Permanent, full-time position
• 22 days annual leave plus Bank Holidays
• Onsite parking
• Opportunity to work within an exciting, and varied role with ownership of daily office operations

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer