Client Services Assistant

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups:
Real Estate, Corporate Services, Dispute Resolution and Private Client.

We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.

Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. Roll On Friday  recently ranked us as the 6th best law firm to work at in 2026.

With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership.

Our Operations team sits within our wider Business Services Division. The team provide strategic and operational management across all sites to ensure the delivery of an industry leading, client-focused facilities management service (hard and soft services) including building and estates management, front of house, reception, cleaning services, catering, records and archive management, reprographics, health and safety and ESG.

Reporting to the Office Manager, you will help deliver a highly professional and proactive facilities and reception service, ensuring the officeoperatessmoothly and efficiently on a day-to-day basis.

Ensuring the office isalwayspresented to a high standard particularly the communal and client facing areas.

Assist with effective liaison, support andassistancebetween the client services team and the rest of the firm.

Provide business service support across all departments in the office andassist, where appropriate, with any office related issues.

Deliver excellent client service to clients across the firm, ensuring all enquiries are handled promptly, professionally, and courteously in person, by email, or by phone.

Book, prepare and clear meeting rooms and organise refreshments as required.

Assist with preparing for large conferences and events.

Maintain andmonitoroffice supplies.

Mail and DX duties cover, including all incoming and outgoing couriers.

Ensure the appropriate Health & Safety procedures are followed such as the fire procedure and first aid.

Assist with general administration tasks.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

Proven experience of working in a customer facing environment.

Ideally have front of house customer service experience.

Experience of handling tricky situations whilst interacting with others (members of public, customers, colleagues).

Effective communication and organisational skills.

Good understanding and use of Microsoft Office applications.

Maintain a motivational and proactive approach at alltimes.

Adaptable to change and innovative ideas.

Flexible to meet business requirements.

Excellent planning, timemanagementand organisational skills.

Team player.

Ability to remain focused and decisive when working to specified targets in a pressured environment.

A physically active, hands-on role, ideal for someone who thrives on staying…