Customer Service Representative

Customer Service Representative – Sales

Join to apply for the Customer Service Representative role at Fortune Brands Innovations
.

Salary:
Competitive

Location:

Westerham - TN16

We currently have an exciting opportunity to join us as a Customer Service Representative – Sales within our growing Customer Service Team. Customer Service is a vital part of the business, this is a strategic role where you will be set objectives to ensure our customers always receive an exceptional Customer Journey. The team consists of highly skilled individuals who provide technical information to our customers and ensure the needs of our customers are met, whether in or out of warranty.

This includes handling contacts via email, telephone and live chat.

• To provide technical support, correctly identifying products or services required whilst meeting the needs of the customer.
• Providing appropriate sales solution via live chat, email and phone.
• Answering a high number of calls, chats or emails within a compliance based framework.
• Updating customer records in line with GDPR regulations using in-house databases.
• Ensuring any issues escalated appropriately and in a timely manner.
• Supporting the achievement of monthly personal and team sales targets.

• Strong Customer Orientation
• Proven background in a customer facing environment.
• Proven track record in achieving sales through service.
• Experience of creating well written responses within a quality-based framework.

• Excellent technical skills
• High level of communication skills both verbal and written
• Strong literacy skills
• Ability to read customers via the telephone.
• Goal oriented focus
• Ability to assess and handle difficult situations.
• Demonstrates good judgement and able to challenge other viewpoints positively and constructively.
• Decisive with the ability to work diligently on own initiative.
• Strong team player

• Patience, compassion & empathy
• A positive, confident, and determined approach
• A high degree of self-motivation and ambition
• Resilience and the ability to cope with rejection.
• Capability to flourish in a competitive environment.
• Excellent work ethic
• Flexible team player

• An ideas and solutions focused person
• An excellent and engaging communicator, confidence to communicate at all levels
• Very organised and methodical
• Able to communicate ideas both verbally and in writing
• Very high level of attention to detail

• Cultivates Innovation – Always remain curious.
• Active Learner – Take every opportunity to grow your own capability.
• Collaborates – Use your network, sharing knowledge and skills.
• Plans and Aligns – Make it relevant, make it purposeful

We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn’t always defined by hitting a financial target.

We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction.

• 33 days holiday (inclusive of Bank Holidays)
• Employee Assistance Programme
• Annual Incentive Plan Bonus Structure
• Life Assurance
• Health & Wellbeing Programme, including health cash plan and employee assistance
• Pension Plan
• High St Reward Scheme
• Refer a Friend Programme Free Parking
• Frequent Technology User Free Eye Care
• Flexible working model
• Employee Recognition Programme

• You will be contacted by a member of our resourcing team for an initial discussion, this may be on Teams.
• You will be invited to site for either a 1 or 2 stage process depending on the role.
• We will inform you ahead of your interview what we will be discussing, we want to give you the opportunity to shine in these meetings.
• Successful candidates will be notified and the start date will be confirmed for when you will be beginning your Fortunes Brand journey.
• If you haven’t had a response to your application within 4…