Customer Support Advisor

Customer Support Advisor – Arc Management Systems

FM Conway is recruiting a Customer Support Advisor to be part of our in‑house Customer Care team. The role is permanent, full‑time, and based at our head office in Sevenoaks, Kent.

• Manage and investigate enquiries from internal customers and the general public.
• Handle the communication of FM Conway compliments.
• Provide support to Sure Charge customers regarding charging issues and payments.
• Effectively follow up and monitor outstanding incidents to resolution and closure.
• Support administration of additional processes such as the Big Idea and Non‑Conformity Reporting (NCRs).
• Manage the Customer Care email inbox to ensure that complaints, enquiries and incidents are dealt with daily.

Team player with experience communicating via telephone, email, and face‑to‑face. Comfortable handling sensitive and confidential information with previous customer‑service experience. Strong customer focus, able to work both independently and as part of a team.

Career and professional development, 23 days holiday plus bank holidays, internal and external training opportunities, shopping discounts through Rewarding Great People platform, free access to on‑site gym, subsidised restaurant, health and well‑being benefits including 24‑hour advice lines and mental health first aid support.

FM Conway is a business with over 60 years’ experience creating sustainable transportation solutions. Core values:
Care, Innovation, Integrity, Excellence. The Central Services division supports the whole business, bringing together Business Support, Recruitment, Customer Care, Equity & Diversity & Inclusion.

If you would like to join the team as our Customer Support Advisor
, please click apply today. We'd love to hear from you!

Closing Date: 06/02/2026

FM Conway is an award‑winning equal opportunities employer committed to an inclusive culture. We encourage applications from all backgrounds. Every application is personally reviewed by a member of our Recruitment Team.