Customer Service Representative - IW Team

Our Customer Service Team is at the heart of our business, ensuring every customer receives an exceptional journey. You'll be part of a highly skilled team who provide technical support, resolve issues, and arrange service visits - always aiming for first-time resolution.

This is a fast-paced call centre environment where you'll be supporting customers via telephone and email, combining excellent customer care with strong technical knowledge.

• Delivering excellent customer service by handling enquiries and complaints professionally.
• Providing technical advice, fault finding, and scheduling service appointments.
• Communicating confidently and effectively with customers.
• Maintaining accurate customer records.
• Supporting other areas of the contact centre during busy periods.
• Promoting and living our safety-first culture.
• Identifying issues, finding solutions, and continuously improving how we work.

• Strong customer orientation and proven experience in a customer-facing role.
• Background in handling service-related queries within a quality framework.

• Excellent technical ability.
• Strong communication skills (verbal and written).
• Ability to handle difficult situations with professionalism and empathy.
• Goal-oriented with sound judgement and initiative.
• Strong team player with high attention to detail.

• Patient, compassionate, and empathetic.
• Positive, confident, and resilient.
• Self-motivated, ambitious, and adaptable.
• A collaborative team player with a strong work ethic.