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Customer Service Representative - IW Team

Job in Westerham, Sevenoaks, Kent County, TN13, England, UK
Listing for: Fortune Brands
Full Time position
Listed on 2026-01-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Location: Westerham

Our Customer Service Team is at the heart of our business, ensuring every customer receives an exceptional journey. You'll be part of a highly skilled team who provide technical support, resolve issues, and arrange service visits - always aiming for first-time resolution.

This is a fast-paced call centre environment where you'll be supporting customers via telephone and email, combining excellent customer care with strong technical knowledge.

What You’ll Be Doing
  • Delivering excellent customer service by handling enquiries and complaints professionally.
  • Providing technical advice, fault finding, and scheduling service appointments.
  • Communicating confidently and effectively with customers.
  • Maintaining accurate customer records.
  • Supporting other areas of the contact centre during busy periods.
  • Promoting and living our safety-first culture.
  • Identifying issues, finding solutions, and continuously improving how we work.
Experience
  • Strong customer orientation and proven experience in a customer-facing role.
  • Background in handling service-related queries within a quality framework.
Skills
  • Excellent technical ability.
  • Strong communication skills (verbal and written).
  • Ability to handle difficult situations with professionalism and empathy.
  • Goal-oriented with sound judgement and initiative.
  • Strong team player with high attention to detail.
Behaviours & Attitudes
  • Patient, compassionate, and empathetic.
  • Positive, confident, and resilient.
  • Self-motivated, ambitious, and adaptable.
  • A collaborative team player with a strong work ethic.
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