Customer Service Advisor

Overview

Are you looking for your next step within Customer Service? If so, this could be your ideal next role! Our client is a well-established and successful manufacturing business. They are looking for a passionate, customer‑focused and driven individual who can build strong business relationships with customers and suppliers alike to ensure the business continues to grow.
Salary:
Circa £25,000 depending on experience

Location:

Westerham

Hours:

37.5 hours per week, Monday to Friday (4pm finish on a Friday)

This is a fantastic opportunity for an experienced Customer Service professional – you will be part of a dedicated internal sales team, where your main responsibilities will include:

• Prioritise and process customer orders and enquiries submitted by telephone, email etc in an efficient, courteous and prompt manner
• Identify and include all costs associated with sales orders (accruals), raise any price queries for resolution to the Business Line Manager
• Maintain thorough and accurate customer service records using the SAGE system
• Check product availability for customer orders
• Investigate, resolve and communicate customer complaints relating to shortcomings in services
• Liaise with the Purchasing Department to ensure that purchase orders are raised for customer's requirements
• Continually communicate with customers to ensure that a high standard of customer service is maintained, specifically communicating any known shortcomings in service, including delays or changes in delivery
• Liaise with the Credit Control Department when a new customer account needs creating
• Identify orders held for credit issues and manage the order until resolved. Escalate where necessary
• Ensure all relevant quality procedures are followed so they meet the requirements of ISO 9001:2008
• Agree the purchase quantity and price for direct delivery orders with the Business Line/Regional Sales Manager, arrange transport and raise delivery notes for hauliers
• Raise Pro‑forma invoices
• Continually develop to achieve and maintain departmental and company KPIs
• Be pro‑active/self‑motivated and carry out telephone selling/cross‑selling when appropriate
• Raise Credit Note and Supplementary Invoice requests where appropriate

You will need strong communication skills and the ability to build long‑lasting business relationships to succeed in this role. High attention to detail and a methodical manner to ensure that orders are processed accurately. You must be able to work in a small but extremely busy team environment; speaking to new and existing clients to ensure an excellent level of customer service, build long‑lasting relationships and gain repeat business.

Interested? Please send your CV in Word format only.
Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship).
Not for you but you know someone suitable? Take advantage of the Your Recruit paid referral fee.

Due to the large numbers of responses we receive, we cannot respond to every application. Only short‑listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. However, feel free to apply for further roles and we will keep your details on file and contact you with suitable vacancies.

Your Recruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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