Customer Services Advisor

Customer Services Advisor (£24,025 per annum for 30 hours per week, £29,631 full-time equivalent, 6 month fixed-term contract)

Job Role

We need people who enjoy communicating with others whether via the phone, email, web or social media. You will need to be confident using the latest technology and will also like to problem solve and be happy to ‘go the extra mile’ for our customers.

You will have a positive attitude, excellent communication and customer service skills, and be committed to always doing the best for the customer. You need to be self-motivated and able to thrive and maintain quality results in a busy environment.

About Us

At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our visionis to deliver places to live and space to grow for our current and future residents.

Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.

Benefits

We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.

Location Details

The role will be based in our Sevenoaks Office. We offer a flexible approach to hybrid working,with full-time colleagues basing themselves in the office twice a week.

Hours

30 hours per week, 8.45am to 15:15pm Monday to Friday, with a 30 minute break.

Application Information

We will only consider applications submitted with a full CV and completed application form.

You can access the full job description on our website.

For an informal discussion please call (phone number removed) and ask to speak to Paige Thurston or Kelly Smith (Customer Services Team Leaders).

Previous applicants need not apply.

Advert Closing Date: 8am on 16 February 2026

Interview Date: 26 February 2026