Sales Administrator

Location: Westerham

Sales Administrator

On Site – Westerham ¦ Sales Operations ¦ Customer & Sales Support ¦ Permanent ¦ Full-Time

Keep sales moving. Deliver exceptional customer experience.

We’re looking for a proactive and customer-focused Sales Administrator to join our Sales Operations team in Westerham.

This is a key role supporting both our customers and external Sales Team, ensuring orders, enquiries, and processes are handled accurately and efficiently. You’ll be part of a highly skilled team that not only responds to customer needs but actively looks for opportunities to enhance service, promote products, and add value.

If you enjoy working in a fast-paced, team-oriented environment where organisation, communication, and customer experience are key — this role offers variety, visibility, and the chance to make a real impact.

What You Will Be Responsible For

You’ll play a central role in supporting sales activity and delivering a seamless customer experience across multiple touchpoints.

Customer Support & Order Management

Handling inbound customer enquiries via phone and email in a timely and professional manner
Processing purchase orders via email, EDI, and customer-specific portals
Managing customer queries and complaints with a solutions-focused approach
Supporting the achievement of customer satisfaction targets

Sales & Internal Team Support

Providing administrative support to the external Sales Team
Assisting with pricing, promotions, and product information
Supporting new product setup and maintaining customer databases
Raising FOC and marketing orders, coordinating dispatch of materials and displays

Coordination & Operational Support

Working closely with supply chain and dispatch teams to ensure on-time delivery
Tracking courier deliveries and escalating issues where required
Carrying out stock checks and supporting wider Customer Service teams where needed

Process Improvement & Accountability

Keeping up to date with and implementing new systems and processes
Supporting continuous improvement initiatives within the team
Taking ownership of assigned tasks such as returns (RMA), reporting, and international account support

For This Role We Would Need You To Demonstrate

You’ll be organised, proactive, and customer-focused, with the ability to thrive in a fast-paced, multi-tasking environment.

You’ll bring:

Experience in a B2B sales support or customer service environment
Strong administrative and organisational skills
Confidence managing customer queries and resolving issues effectively
Experience working with customer databases and MS Office (Excel, Word, Outlook)
Excellent communication skills with a professional and engaging telephone manner
Ability to work to deadlines and manage multiple priorities
A proactive, positive, and team-oriented approach
A strong customer focus with a drive to deliver high-quality service

What Your Colleagues Say About You

Organised, reliable, and detail-focused
Calm and professional when handling customer queries
Positive, proactive, and solutions-oriented
A strong team player who supports others
Customer-focused with a “can-do” attitude

Core Competencies

Cultivates Innovation – Looks for ways to improve processes and enhance service
Active Learner – Builds knowledge of products, systems, and processes
Collaborates – Works effectively across teams to deliver results
Plans and Aligns – Manages workload to meet deadlines and priorities

Our Purpose, Values & Behaviours

At the heart of everything we do is our belief in being a Home for All, empowering people to Make a Difference.

We:

Think Big, Learn Fast
Work It Together
Make The Hard Call Our values guide how we work every day:

Aligned in how we collaborate
Agile in the face of change
Accountable to our commitments
Action-led, with integrity and transparency

Why Join Us?

You’ll be part of a supportive, collaborative team where your contribution directly impacts customer experience and sales success.

This role offers variety, development, and the opportunity to grow within a fast-paced commercial environment.

Our Hiring Process

Initial discussion with our Resourcing Team
Interview process (1–2 stages depending on role)
Successful candidates notified and start dates confirmed

If…